The Role:

To oversee the quality function for our engineering client, ensuring the business conforms to all customer specifications and industry standards whilst maintaining and seeking to improve business processes. The Quality Manager will hold full responsibility for maintaining the organisation’s BMS, leading internal and external audits and be the escalation point for NCR investigations.

Accountabilities:

• Lead the Quality department by maintaining and adhering to the organisations accredited systems including AS9100, ISO9001, NADCAP and all customer requirements.
• Ensure that the Business Management System is fit for purpose by regularly reviewing and updating it to transition our client to a best-in-class organisation. Ensure compliance of the business to the BMS through robust, pragmatic methods. 
• Manage the Quality teams to ensure high levels of motivation and engagement; conduct management tasks in accordance with our HR processes, such as appraisals, 1-2-1s and disciplinaries.
• Lead the timely resolution of internal and external quality issues using Quality tools such as Root Cause Analysis and 8D, acting as the senior quality lead. Where necessary, liaise with Customers & Suppliers in Complaints handling.
• Create Processes & Procedures that are suitable for our client, ensuring dissemination around the business through toolbox talks and written communication.
• Act as the Lead Auditor for the business. Oversee and, where appropriate, conduct Internal & Supplier audits as required to ensure full compliance with all standards and policies.
• Lead Customer and Third-Party Audits, ensuring the business is suitably prepared to minimise non-conformance findings.  
• Ensure that outputs created by the Quality department such as FAIRs and ISIRs are accurate and of a high standard.
• Support all internal departments with quality related matters.
• Lead the Quality team in the completion of the Quality section of Contract Reviews, ensuring drawings are accurately reviewed and specifications are fully understood. 
• Develop a “Quality First” culture within the business, engaging all members of staff to build awareness of the importance of Quality.
• Drive continuous improvement activities throughout the department, utilising your expertise to enhance product, service quality and key quality performance metrics.
• To perform other such duties as generally correspond to the nature of the position and its level of responsibility.

Knowledge Required:

• AS9100 Rev D                 
• NADCAP Nonconventional Machining                
• Quality Tools (8D, RCA, PFMEA etc)                     
• Development of a BMS, including creating Processes & Procedures                   
• Create and Upkeep Quality Metrics                     
• To create ISIR / FAIR Documentation                   
• Be able to lead and support Problem resolution activities.                      
• To be able to carry out Internal Audits 
• The ability to read engineering drawings.           

Qualifications & Experience:

• Formal Engineering Training                   
• Creation of Processes & Procedures                   
• Problem Resolution & Root Cause Analysis     
• Visio Software (Desirable)        
• Analytical data review  (Desirable)       
• AS9100 / ISO9001 Audit Trained

Skillset:

Quality Focus: Adhering to and support to improve the processes, procedures and systems to ensure consistent compliance with internal and external standards.Displaying high work standards and a strong desire to do well.

Leadership: Support Quality Inspection Team as a lead figure

Customer Focus: Representing the business and working to the customer specifications to develop and maintain professional communications and credibility.Viewing personal contribution from the perspective of internal and external customers, striving to achieve or exceed their expectations.

Health, Safety & Environment: Demonstrates strong commitment and involvement in health, safety and environmental issues.I

Innovation and Change: Generating, supporting and implementing ideas to continuously improve products, services, processes, culture, ways of working and the working environment.

Results Focus: Striving towards the achievement of set targets in a timely and cost-effective manner.Contributing to the departmental KPI’s.Recognising the causes and supporting improvement of current performance.Identifying ways to overcome constraintsEnsure good performance is recognised and barriers to achievement are minimised.

Communicating: Effective communicator at all levels of the business. Sharing knowledge, information, ideas and feelings with others using a variety of channels.Listening and questioning to improve understanding.

Team working: Working cooperatively with people from different parts of the organisation and promoting team’s approachParticipate in the open exchanges of views, ideas and opinions at all levels.

Developing Self and Others: Identifying learning opportunities for self and others in line with organisational needs.Sharing own knowledge and skills coaching and mentoring others.